Human Factors - Maintenance (Engineers)

COURSE SYLLABUS

• INTRODUCTION
  • Aims and Objectives
  • Course Contents
  • Need to take Human Factors into Account
  • Philosophy of Human Factors
    
    
• MRM vs CRM
  • The Learning of Maintenance Related Skills
  • The cost of Maintenance Failures
  • The Cost Effectiveness of Human Factors Training
  • SHEL Model
  • Liveware – Hardware
  • Liveware – Environment
  • Errors at the Model Interfaces
  • Reducing Human Unreliability
  • Murphy’s Law
    
    
• HUMAN PERFORMANCE AND LIMITATIONS
  • Introduction
  • Age-Related / Environmental Factors
  • Vision
  • Blind Spot
  • Variability / Visual Acuity
  • Short Sighted/Far Sighted
  • Colour Vision
  • Hearing
  • Sound and Noise
  • Hearing Loss
  • Information Processing
  • Decision Making
  • Memory
  • Situation Awareness
  • Information Processing Limitations
  • Claustrophobia/Fear of Heights
    
    
• SOCIAL PSYCHOLOGY
  • Responsibility
  • Group Polarisation
  • Motivation and De-Motivation
  • Troubled Employee
  • Conflict
  • Culture
  • Sexual Harassment
  • Stereotypical Behaviour
  • Team Working
  • Management, Supervision and Leadership
  • Decision Making
    
    
• FACTORS AFFECTING HUMAN PERFORMANCE
  • Stress
  • Time Pressure and Deadlines
  • Workload
  • Sleep
  • Fatigue
  • Shiftwork
  • Alcohol/Medication
    
    
• PHYSICAL ENVIRONMENT
  • Physical Environment
  • Noise
  • Fumes and Vapour
  • Illumination
  • Climate and Temperature
    
    
• TASKS
  • Tasks
  • Physical Tasks
  • Repetitive Tasks
  • Visual Inspection
  • Complex Systems
  • Task Analysis
    
    
• COMMUNICATION
  • Introduction
  • Feedback/Flow
  • Communication Tools
  • Communication and Teams
  • Work Logging and Recording
  • Keeping up to Date Currency
  • Good Document Design
    
    
• HUMAN ERROR
  • Introduction
  • Designing Aircraft and Equipment for Error Reduction
  • Time of Errors
  • Error Models and Theories
  • Slips, Lapses and Mistakes
  • Skill, Rule and Knowledge-based Errors
  • Latent and Active Failures
  • Organisation Defences
  • The ‘Dirty Dozen’
  • Types of Maintenance Errors
  • Errors due to Individual Practices and Habits
  • Violations/Negligence
  • Implications of Errors
    
    
• HAZARDS IN THE WORKPLACE
  • Introduction
  • Categories of Workplace Safety Issues
  • Warnings and Signs
  • Actions if Hazard cannot be removed
  • Engineer’s Individual Responsibilities
  • Safe Working Environment
  • Dealing with Emergencies
    
    
• FINAL EXAM